Le Voltaire and its website www.hotel-voltaire.com pay particular attention to the protection of its clients' personal data.
Therefore, we are committed to comply with the European Regulation 2016/679 of April 27, 2016 relating to the protection of personal data, as well as the law n° 2018-493 of June 20, 2018 relating to the protection of personal data.
The Voltaire is careful to collect only data that is strictly necessary for the purpose for which it is processed.
1/ Which data are processed?
We may collect and process the following data:
- Contact information (name, first name, phone number, email, ...)
- Personal information (date of birth, nationality, ...)
- Information about your children (first name, date of birth, age...)
- Your credit card number, (for transaction and reservation purposes)
- Your arrival and departure dates
- Your preferences and interests (e.g. preferred floor, type of bedding, ...)
- Your questions, comments and/or opinions during or following a stay in one of our establishments.
The collection of information on persons under the age of 18 is limited to their name, nationality and date of birth, which can only be provided to us by an adult. Please ensure that your children do not transmit any personal data to us without your permission (especially via the Internet). In the event that such a transmission should take place, you may contact the Personal Data Department (article 10 "What are your rights and how to exercise them") so that this information can be deleted.
We voluntarily do not collect sensitive information, such as information concerning racial or ethnic origins, political opinions, religious and philosophical beliefs, trade union membership, details of health or sexual orientation.
In addition, depending on applicable local laws, other information may be considered sensitive, including: your credit card number, personal activities and hobbies, etc.... We may collect this information in order to satisfy your requests or to provide you with the appropriate service, such as a specific diet.
In this case, according to the laws in force in certain countries, your prior consent may be required for the collection of sensitive information.
2/ When are your personal data processed?
We may record usage data when you access the www.hotel-voltaire.com website (or use it in any way).
During each of your visits, we are likely to collect, in accordance with the applicable legislation and with your agreement, if applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as in particular your IP addresses, connection data, types and versions of Internet browsers used, types and versions of your browser plug-ins, operating systems and platforms, data relating to your browsing path on our platform, in particular your path on the various URL pages of our platform, the content that you access or consult.
Personal data may be collected on various occasions, including :
Consumption in the hotel restaurant during a stay - Check-in and payment
Requests, claims and/or disputes
Participation in marketing programs or events:
Registration in loyalty programs
Contribution to satisfaction surveys
Subscribe to newsletters to receive offers and promotions by email
Transmission of information from third parties :
Tour operators, Travel agencies, GDS reservation systems, others, ...
Connection to www.hotel-voltaire.com (IP address, cookies) ;
Online collection forms (online reservations, questionnaires, Hotel Voltaire's pages on social networks, connection devices such as Facebook Login...).
The subscription, access and/or use of certain services involve the processing of personal data.
SARL ECRELINF, the data controller, is aware of the trust you place in it by entrusting it with your personal information for the use of its services. It attaches the greatest importance to the confidentiality and security of such information.
3/ For what purpose are your personal data processed?
The treatments carried out answer an explicit, legitimate and determined purpose, which is based on the execution of our services, the respect of a legal or regulatory obligation, or the legitimate interest for commercial prospecting.
Depending on the way you interact with us, your personal data will be processed for the following purposes:
We process personal data to enable us to provide the services you have ordered.
The processing of this data is strictly necessary for the proper execution of our services and enables us to fulfil our obligations towards our customers.
Indeed, this data allows us to manage the reservation of rooms and requests for accommodation, manage your stay at the hotel (track your consumption), ensure the management of access to rooms, know and manage the preferences and requirements of our customers, manage our relationship with our customers before, during and after your stay, manage our loyalty program, ensure the internal management of a list of clients who have behaved inappropriately during their stay at the hotel (aggression and incivility, non-respect of the hotel contract, non-respect of security rules, theft, damage and vandalism or settlement incidents).
They also allow us to improve our services, in particular :
- Adapt our products and services to best meet your demands
- Personalize merchant offers and relationship messages to you;
- Predicting and anticipating future behavior;
- Carry out segmentation operations based on the history of reservations and your customers' travel habits in order to send targeted communications;
- Cross-check, analyze and combine via a trusted third party your data collected at the time of booking or during your stay, in order to determine your interests, your customer profile and allow us to send you personalized offers.
- To secure and improve your use of the www.hotel-voltaire.com website (in particular to improve navigation, implement security and prevent fraud).
Hotel Voltaire may be required to collect certain personal data required for the purposes of complying with all legal and regulatory obligations to which it is subject, where applicable.
In particular, for the following purposes, your data is necessary for the legitimate interests pursued by Hotel Voltaire :
- To establish and keep legal documents in accordance with applicable laws and regulations ;
- To prevent and detect possible threats to the security of our clients;
- To prevent fraud or any other illegal action and to comply with our legal obligations.
The Hotel Voltaire is committed to offering you products and services that are always more adapted to your desires, notably through the sending of emails or SMS messages.
Insofar as you have given us your prior consent, we will be able to use your personal data under the conditions explained herein in order to keep you informed of the evolution of our products and services and to offer you product and service offers.
However, at the time of collection of the information that may be used to keep you informed of our products and services, you will always be given the opportunity to accept or refuse that this information be used for commercial prospecting purposes. In addition, each e-mail we send contains an unsubscribe link allowing you to automatically end this type of communication. If you choose to unsubscribe, you will be removed from the mailing list.
within a reasonable technical period of time.
4/ Who are the recipients of your personal data?
Hotel Voltaire is aware of the sensitivity of your data and treats them with the utmost care. Only strictly necessary data will be communicated to third parties for processing.
Hotel Voltaire only shares your data with the third parties mentioned in this article in the following cases:
In order to provide you with the best service, we may share your personal data and give access to authorized personnel of Hotel Voltaire, including :
- Hotel staff
- IT Services ;
- Medical services possibly ;
- Legal services possibly ;
- Generally, any appropriate person at Hotel Voltaire for specific categories of personal data.
The Hotel Voltaire may be required to communicate information to persons with whom it negotiates, concludes or executes contracts, service contracts concluded with a third party with a view to entrusting important operational functions to it, or during the study or preparation of any type of contract or transaction between the legal entities of its group, as long as this information is necessary for the operations concerned. The third parties receiving this information are themselves subject to an obligation of confidentiality and to the provisions of the General Regulations on Data Protection.
Hotel Voltaire may also communicate your personal data to its external service providers (for example, IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, routers, printers), whose intervention is strictly necessary to achieve one of the aforementioned purposes. Hotel Voltaire ensures that these third parties process your data in such a way as to guarantee their integrity, confidentiality and security.
When you have expressly accepted it, to Hotel Volatire's commercial partners, to receive promotional offers from them
To local authorities if required by law or as part of an investigation in accordance with local regulations.
When Hotel Voltaire has a legal obligation to do so or if Hotel Voltaire believes in good faith that it is necessary to do so in order to respond to any claim against it, to comply with any legal request, or to guarantee the rights, property and safety of Hotel Voltaire and/or its website www.hotel-voltaire.com, its members and more generally any third party.
The Hotel Voltaire cannot be held responsible for the content of the sites to which links on its sites refer, their level of security or the privacy practices applied.
In accordance with applicable legislation and with your consent when required, the Hotel Voltaire may aggregate data concerning you that the Hotel Voltaire receives or sends to its business partners, including all or part of your personal data and information collected through cookies. This aggregated information will only be used for the purposes described above.
Your data will not be transferred for purposes other than those described in Article 4 of this Charter, except with your express authorization, which may then be withdrawn at any time.
5/ For how long will personal data be kept?
With regard to the data relating to the management of our commercial relationship :
Your personal data will not be kept beyond the duration strictly necessary for the management of our business relationship.
Concerning possible canvassing operations, your data may be kept for a period of three years from the end of the commercial relationship. At the end of this three-year period, we may contact you again to find out whether you wish to continue to receive commercial solicitations. Of course, you can withdraw your consent at any time.
As far as your credit card data is concerned :
The financial transactions relating to the payment of purchases and fees via the platform are entrusted to an external payment service provider who ensures the smooth running and security of these transactions. This service provider collects and keeps your personal data relating to your credit card numbers for the time of your registration on the platform and, at the very least, until the moment you carry out your last transaction in our name and on our behalf. We do not have access to this data. By ticking the box expressly provided for this purpose on the platform, you give us your express consent for this storage.
Data relating to the visual cryptogram or CVV2, which is written on your bank card, is not stored.
In general, your data is kept for the duration necessary to achieve the purpose for which it was collected. It will then be deleted. Exceptionally, this data may be archived to manage ongoing claims and disputes as well as to meet our legal and/or regulatory obligations and/or to respond to requests from the authorities authorized to request it.
6/ How is the data secured?
Hotel Voltaire ensures the security of your data by implementing enhanced data protection through the use of technical, physical and logical security measures to guarantee the integrity of your data, as well as its confidential and secure treatment. More specifically, Hotel Voltaire systematically encrypts your personal data when it travels over the networks to ensure its confidentiality and prevent it from being intercepted by unauthorized third parties.
The servers on which your data is stored are located in closed computer rooms, with access restricted to only the necessary people. This access is strictly controlled in order to avoid any data theft. Logical access is only granted to automatic processes and to employees who need access to the data in order to process it.
We use various cookies on the site to improve the interactivity of the site and our services.
The cookies of the site www.hotel-voltaire.com
These are cookies deposited by the www.hotel-voltaire.com website on your terminal for the purposes of browsing our site, optimization and personalization of our services on the site. These cookies do not identify you, and if they do, they are deleted when you close the web page without ever being uploaded to a server.
These are cookies allowing to obtain information regarding the use of the site www.hotel-voltaire.com. These cookies are necessary for the proper functioning of the site. They can sometimes identify the user.
Third party cookies
These are cookies deposited by third party companies (e.g. advertising agencies or partners) in order to measure the audience of our sites, or to identify your centers of interest through the products consulted or purchased, and to personalise the advertising offer addressed to you on our site or outside of it.
These functions use third-party cookies directly deposited by these services. During your first visit to www.hotel-voltaire.com, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are deposited only if you accept them or if you continue your navigation on the site by visiting a second page of the site www.hotel-voltaire.com.
You can at any time inform yourself and configure your cookies to accept or refuse them by going to the Cookie Management page at the bottom of each page of the site. You will be able to indicate your preference either globally for the site, or service by service.
You have different ways to manage cookies.
The setting of your browser
The deactivation of cookies can be done by following the indications below thanks to the configuration of your Internet browser:
- if you use the browser Internet Explorer: http://windows.microsoft.com/fr-fr/windows7/how-to-manage-cookies-in-internet-explorer-9
- if you use the Firefox browser: https://support.mozilla.org/fr/kb/activer-desactiver-cookies
- if you use the Safari browser: https://support.apple.com/kb/PH19214?viewlocale=fr_FR&locale=fr_FR
- if you use the Google Chrome browser: https://support.google.com/chrome/answer/95647?hl=f
Setting up on a cookie management platform
You can manage certain third-party cookies by going to cookie management platforms offered by advertising professionals.
8/ Data transfer outside the European Union
As a general rule, Hotel Voltaire keeps personal data within the European Union.
However, to the extent that, for example, some of our service providers are located in countries outside the European Union ("Third Countries"), www.hotel-voltaire.com may transfer some of the personal data to Third Countries. This may in particular be the case to Third Countries for which the European Commission has not taken a decision of "adequate protection". In such a case, Hotel Voltaire ensures that this transfer is carried out in compliance with applicable regulations and guarantees a sufficient level of protection for the privacy and fundamental rights of the persons concerned (in particular by the standard contractual clauses of the European Commission).
9/ What are your rights and how to exercise them?
In accordance with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data and Law No. 2018-493 of 20 June 2018 on the protection of personal data, you have :
A right of access: the right to receive a copy of your personal data in our possession.
A right to rectification: the right to modify the personal data in our possession that concern you that are erroneous or obsolete.
A right to erasure or oblivion: the right to erasure of your personal data in our possession (except where we are required by law to retain such data or where we have a legitimate reason to do so)
A right of opposition: you can oppose at any time, for reasons related to your particular situation, the processing of your personal data for direct marketing purposes unless there are legitimate and compelling reasons for the processing that prevail over the interests and rights and freedoms of the person concerned, or for the establishment, exercise or defense of legal rights ;
A right to limitation: you have the right to limit the processing carried out on your personal data in the following cases :
If you exercise your right of rectification, the limitation of processing may be required for the time necessary for us to verify the accuracy of the data;
If you exercise your right of opposition, during the period of verification as to whether the legitimate reasons that Hotel Voltaire is pursuing prevail over yours ;
In the event of unlawful processing of your personal data, you may demand a limitation on their use rather than their deletion ;
For personal data for the purposes of processing that must be deleted, but which are still necessary for the establishment, exercise or defence of legal claims.
A right to portability: you have the right to receive the personal data you have provided. These must be communicated in a structured, commonly used and machine-readable format. This right also includes the right to pass on this data to another data controller.
Finally, you have the right to define guidelines regarding the fate of your personal data after your death.
These rights may be exercised under the conditions and within the limits set by the regulations in force. It is specified that the exercise of some of these rights may result in the Hotel Voltaire being unable to provide the product or service on a case-by-case basis.
You may at any time, at no cost and without having to justify your request, exercise these rights by contacting us at the following address: firstname.lastname@example.org.
It is specified that these rights can only be exercised by proving one's identity. Any incomplete request cannot be processed.
In case of dispute with the Hotel Voltaire, responsible for the processing, concerning the treatment of the data, you can address your complaint to the Hotel Voltaire.
If no satisfactory solution is found or if the dispute persists, you will have the possibility of filing a complaint with the National Commission for Information Technology and Liberties (CNIL) or the supervisory authority of the European Union Member State in which you are habitually resident.